JuliannaMy colleague Lindsay has referenced Tara Hunt’s great blog HorsePigCow on Webnames Blog before. We like the way she thinks about things like customers, marketing and the Web. Tara specializes in ‘community marketing’ which she describes as not “community building, but rather, delighting and enchanting those people already part of your community – through product,…
JuliannaHooray! Webnames.ca is pleased to announce our sponsorship of Northern Voice 2008, Canada’s two day personal blogging and social media conference taking place in Vancouver on February 22-23. What’s more, the event just got better with a new workshop aimed at ‘aspiring geeks’. Announced on Wednesday, Northern Voice’s “Internet Bootcamp” will take place alongside Friday’s…
JuliannaSetting pricing is tricky – what is your product or service worth, how much is too much and how can you entice customers to buy what you are selling? While you may never figure out if your price structure is exactly right, there are a few things you can do to encourage customers to buy…
JuliannaThe other day a colleague in Webnames.ca Customer Support took a phone call from an individual enquiring about a tire change. After explaining that Webnames.ca was a domain registrar, the caller seemed confused and quickly ended the phone call. My colleague then related the story to the rest of the group. A short time later,…
JuliannaWebnames.ca Director John Demco and Chief Operating Officer Cybele Negris are both featured in December’s BC Business Magazine. Check out Master of Your Domain, a feature length article on Demco that examines Canada’s coming of age as an Internet nation and the role John played in getting us there. Cybele is spotlighted as December’s Who-What-Wear…
JuliannaNorthern Voice, Canada’s two-day, non-profit personal blogging and social media conference has been scheduled for Friday, February 22nd through Saturday, February 23rd , 2008. The fourth annual conference will held at UBC’s main campus (Forestry Sciences Centre, 2424 Main Mall) rather than the Robson Square campus of previous years to accommodate a greater…
JuliannaGetting customers can be difficult, and in today’s competitive business environment, keeping them can be an outright war. So you have managed to win over that fickle customer, how do you go about keeping them? Forget about just making your customers happy, to instill loyalty and create lifelong relationships, you have to provide exceptional, memorable…
JuliannaRecent reports indicate that China has surpassed the United States in Internet use. The Pew Internet and American Life project estimated the number of American Internet users to be between 165 and 210 million for July 2007. According to internal research by Charles Zhang, CEO of Sohu.com (the website ranks among the top 5 trafficked sites…
JuliannaWebnames.ca Director John Demco was recently featured in the Canadian version of Coscto Connection, Costco’s monthly magazine. Featured in “Members Connection,” the short article speaks to the founding of the .CA domain and Demco’s foresight in preserving a unique online identity for all Canadians. “Nobody predicted the World Wide Web; it’s hard to know if…
It was only a matter of time, but today Google announced the launch of OpenSocial, it’s foray into social networking. According to the site “OpenSocial provides a common set of APIs for social applications across multiple websites. With standard JavaScript and HTML, developers can create apps that access a social network’s friends and update feeds.”…
The Globe and Mail published an interesting article this about the Whois and whether or not it should be scrapped. ICANN Members are set to vote on whether or not to scrap the Whois today at the organization’s meeting in Los Angeles. What is the Whois you ask? It is a group of databases that…
JuliannaWhile reading Seth Godin’s blog, I came across one of the best examples of customer service that I have seen in awhile. Zappos is a US company, that sells shoes and handbags online. A customer had such an extraordinary experience with the company, she wrote about it on her blog, in an post titled “I…
This week the Internet and ICANN took a big step forward by launching 11 test sites in languages that don’t use the Roman alphabet ( eg. the 26 letters used in English and most European languages). ICANN aka the Internet Corporation for Assigned Names and Numbers is a privately held, non-profit organization which reports to the U.S. Department…
JuliannaRecently we talked about guiding your customers through your web site, and using actionable links to generate greater clickthroughs. The inspiration for that post came from Copyblogger, and they have followed it up with another great article I wanted to bring to your attention – using persuasive writing techniques to create better copy. This is…
JuliannaConference calls can be very expensive, and regular video or web conferencing reaches well beyond the budget of most small businesses. That’s where Skype comes in – a VOIP service (Voice Over IP), Skype lets you make phone calls to anywhere in the world over your internet connection – for free! Yes, I mentioned the…
