Webnames.ca Email Service Update

Webnames.ca takes spam very seriously and we introduced a new update on March 21, 2016 to further reduce spam.

We have begun blocking outbound connections on Port 25 and 30 to prevent infected devices from being used by spammers to send unsolicited emails. Outbound Port 25 and 30 blocking is a standard anti-spam technique which will allow us to enhance the security of our customers.

The update affects both desktop and mobile email clients, including Microsoft Outlook, Mac Mail, iOS, Android and Windows Live Mail.

For all Webnames.ca customers, you can benefit from the new security update by changing your “Outgoing Server Port” setting from 25 or 30 to Port 587.

For detailed instructions, visit our Online FAQ. For a quick summary on how to update your specific mail client, we’ve also listed the instructions below:

Outlook 2003

• Start Outlook
• Click Tools > Email Accounts
• Click View or Change existing e-mail accounts
• Highlight your account and click Change
• Change Incoming Mail Server to securemail.webnames.ca
• Change Outgoing Mail Server to securemail.webnames.ca
• Click More Settings
• On the Advanced tab, change the Outgoing server (SMTP) to 587
• Change the Incoming server to 993 (IMAP) or 995 (POP3)
• Select “This server requires an encrypted connection (SSL)” 
• Click OK > Next > Finish

Outlook 2007

• Start Outlook
• Click Tools > Account Settings
• Highlight your account and click Change
• Change Incoming Mail Server to securemail.webnames.ca
• Change Outgoing Mail Server to securemail.webnames.ca
• In the window that opens, click More Settings
• Select the Advanced tab
• Change the Incoming server to 993 (IMAP) or 995 (POP3)
• Change the Outgoing server (SMTP) to 587
• Select “This server requires an encrypted connection (SSL)”
• Click OK > Next > Finish

Windows Live Mail

• Start Windows Live Mail
• Click the Windows Live Mail tab at the top-left corner
• Click Options then Email Accounts
• Select the account you wish to edit then click Properties
• Click on the Servers tab
• Change Incoming Mail Server to securemail.webnames.ca
• Change Outgoing Mail Server to securemail.webnames.ca
• Select the Advanced tab and change Outgoing Mail (SMTP) to 465
• Change the Incoming server to 993 (IMAP) or 995 (POP3)
• Select “This server requires an encrypted connection (SSL)” for both Incoming and Outgoing servers
• Click Apply > OK

Mac Mail

• Start Mac Mail
• Open Preferences in the Mail menu
• Click the Account tab to choose your email
• Change the Incoming Mail Server to securemail.webnames.ca
• Click on Advanced and check Use SSL
• Set the Authentication field to Password
• Click on Account Information
• Click the drop down list for Outgoing Mail Server (SMTP) and choose Edit SMTP Server List
• Change Server Name to securemail.webnames.ca then click OK
• Click on Advanced and change the Outgoing Server Port to 587
• Change the Incoming server to 993 (IMAP) or 995 (POP3)
• Check the “Use Secure Sockets Layer (SSL)” box
• Set the Authentication field to Password
• Click OK > Save

Android

• Start Thunderbird
• Click on Tools then Account Settings
• Select Email Account then Server Settings
• Change the Server Name to securemail.webnames.ca
• Change the Connection Security to SSL
• Click Outgoing Server (SMTP) on the bottom left side of the window
• Select the Email Account you use and click Edit
• Change the Server Name to securemail.webnames.ca
• Change the Incoming server to 993 (IMAP) or 995 (POP3)
• Update the Outgoing Port number to 587
• Update the Connection Security to SSL
• Click OK

Thunderbird

• Start Thunderbird
• Click on Tools then Account Settings
• Select Email Account then Server Settings
• Change the Server Name to securemail.webnames.ca
• Change the Connection Security to SSL
• Click Outgoing Server (SMTP) on the bottom left side of the window
• Select the Email Account you use and click Edit
• Change the Server Name to securemail.webnames.ca
• Change the Incoming server to 993 (IMAP) or 995 (POP3)
• Update the Outgoing Port number to 587
• Update the Connection Security to SSL
• Click OK

If you need additional help or have any questions, contact our support team at 1-866-221-7878 or email us at support@webnames.ca