FastTrack, our web design solution, was launched by Webnames a year ago to cater to small businesses and individuals looking for a professional website. The web design service provides a professional website that is built quickly (within 8-10 business days) and affordably. The program has been a huge success and we wanted to highlight some of our client's results.
This month we look at creeksidechiropractic.ca. We asked Dr. Mandy Downie, co-founder of Creekside Chiropractic, a few questions about her experience with Webnames.ca and how things have been since working with Webnames.ca.
Please describe your business in 25 words or less.
Creekside Chiropractic is a community based family clinic with a goal of providing our patients with the most up to date evidenced based health care.
How important is your website to your business? What does it do for you?
Our website allows us to communicate with our existing patients as well as potential patients. It provides us with a forum to introduce ourselves to others in the community without the pressure of meeting in person. It allows us to set ourselves apart from our competitors as a base to showcase our services and professional opinions.
Why did you decide to invest in a new website?
As young professionals, we know where people go to find information - the internet, and we wanted to be on it. We took over a practice that was not online and realized that a large portion of our potential patient base wouldn't find us in the phone book. As advertising regulations are strict with our governing body, having a website lets us tell our patients more about who we are and the way we practice - something that we would be unable to portray in print ads or signage.
When choosing a company to work on your site what factors came in to play?
We were referred to Webnames by the Women's Enterprise Centre in Kelowna, BC and I am very thankful for that. Having a (somewhat) local company working with us was important as we wanted to work with a company that understood our community and was available when we needed them.
Tell us a bit about your experience working with Webnames. How was the process? Did everything go as expected? Were there any surprises?
I was impressed with the customer service Webnames provided right from the start. If the person I was speaking with did not have the answers to my questions, they didn't keep me on hold, they had someone else call me right away with the answers and explanations for whatever I was looking for. Even though we had to be patient with the website development, we were always able to contact our designer to check in on the process and could watch the site develop with the direct link they provided.
Has your new website had any effect on your business, either day to day or overall? If so, please explain.
We are still working on getting "seen" by Google and getting our website traffic up, but everyone who has visited our website has nothing but positive comments for us. It provides us a place to communicate with our patients about the services we offer and somewhere they can go as a reference if they have questions or are interested about different aspects of health and conditions.
How easy has it been for you to manage your site and keep it up to date?
We haven't made too many changes yet, but the training session was easy to understand and informative and we love the fact that we can change things on our site ourselves without having to wait in a queue for the designers to make small adjustments for us.
What would you tell someone who was considering working with Webnames on their new website?
We were very impressed with the customer support that Webnames has, right from the start we were never put on hold forever waiting to talk to a real person! We were also new to the business world along with the world wide web. Our designer spent a lot of time working with us to find a design and identity package that we were happy with. Despite not having direct instructions, Webnames came up with a logo and website that was exactly what we were looking for.
Want a quick and simple approach to building your website? Learn more about FastTrack, one of our web design options.